A smiling elderly woman with glasses, seated comfortably on a sofa with patterned cushions behind her. She is wearing a light-colored sweater and a delicate necklace.

Tenancy Support

Life in London can be tough and present many challenges. Sometimes these can put our homes at risk. Financial struggles, landlord difficulties, health problems, family breakdown, job loss. It can feel like a total pressure cooker.

That’s where our tenancy support services come in, working to prevent homelessness in the community.

4,020 Londoners supported to stay in their own home
Over 90% success rate of homelessness prevention

Our dedicated teams work across London to help people maintain their tenancies and stay in their homes long-term. We also support people moving out of temporary accommodation into more permanent housing.

We:

  • offer practical assistance to address any debts or rent arrears
  • provide guidance on how to stay steady with bills from month to month
  • negotiate with landlords
  • support on accessing benefits
  • provide an emergency grant scheme
  • offer well-being and life skills workshop through our Achieving Potential programme
  • help with getting back into work or education through our employment programmme

And because life is complicated, we’re highly skilled and we stay flexible. We’ve helped with family liaison, attended court hearings, registered people with GPs, provided therapy, helped with issues like hoarding, acted as advocates in meetings, you name it.

We help prevent homelessness for over 90% of the people we work with within the community. We also empower every individual to confidently take control of their futures, giving them the tools they need to thrive.