Fulfilling Lives Legacy

Fulfilling Lives in Islington & Camden (FLIC) was an eight-year lottery-funded learning programme designed to support people experiencing multiple disadvantage and affect system change to improve the experience and outcomes of people accessing services.

Too often the voices of people experiencing multiple disadvantage aren’t heard. Putting clients at the centre of everything we do was key to our work. Our support service was intensive, trauma-informed and led by the experiences and insights of our clients.

During the project, we partnered with statutory and voluntary agencies across both boroughs to improve services for people with multiple needs and drive systemic change, influencing how services are designed and delivered.

Resources & Learning

We remain committed to sharing the learning from our programme to support commissioners and practitioners in improving the design and delivery of services for people facing multiple disadvantages.

Housing

• Report | Download an executive summary of our Housing First report and download the full Housing First report.
• Report | Download the full Centre for Social Justice Housing First report (2017).
• Guide | Setting up and Managing Your Tenancy is a comprehensive guide for clients and practitioners, giving information and advice about every step of accessing independent accommodation, including the documentation needed by landlords, how to manage bills and what to do in emergencies.

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Trauma-Informed

• Report | Camden & Islington’s Trauma Informed Network worked with UCL to create a report on the actions needed for developing a trauma-informed network.
• Report | Camden & Islington’s Trauma Informed Network reflect on their learnings a year in and share their principles and definition of trauma.
• Gender-Informed Principles | Gender- and trauma-informed Principles for homelessness services, co-produced with women with lived experience. Download them here.
• Booklet | The FLIC Team reflect on their trauma-informed approach – what that means and how it looks.
• Booklet | Alongside clients, FLIC created a reflective booklet for clients to mark the end of our client-facing work. The booklet has space for practical information such as phone numbers and crisis plans, but also makes time to reflect on strengths and remember relationships and memories made along the way.

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Health

• Guide | The WellSpace is a light-touch mental health support group, which is open and welcoming to people, regardless of their substance misuse issues. Find our guide to creating the group here.
• Report and Webinar | In 2019-20 FLIC and CHIP worked together delivering two projects that piloted targeted health interventions with homeless (or ex-homeless) people with significant unmet health needs. One project delivered a nurse-in-reach role across the Camden hostels pathways and the other delivered specialist wound-care interventions. Download the report and watch our launch webinar here.

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Other

• Peer Mentoring Report | Download an evaluation report assessing the effectiveness of our Peer Mentoring Programme (2018). A secondary report on Peer Mentoring Outcomes was undertaken in 2019, which can be downloaded here.
• Case Co-Ordination & Co-Location Guide | As part of our legacy of learning programme we embarked on a Co-Location project with partner services for six months from the end of 2021 until April 2022. In FLIC’s Co-Location Guide we explore our principles, four phase approach, tips for practitioners, do’s and don’ts and reflections from the team.
• Substance Use Report | Together with Fulfilling Lives Lambeth Southwark and Lewisham, FLIC responded to a national DHSC consultation about changing the legislation so that more services can supply Naloxone. In the report there’s insights of; lived experience perceptions, accessibility to Naloxone and its distribution, administering Naloxone, the perceived benefits and risks, and the potential risks impacting people with protected characteristics.