Our strategy
Our new five-year strategy, 2025-30 is built on four bold pillars – each one a commitment to lasting change
Prevention, Intervention & Recovery
We’re stopping homelessness before it starts and supporting people every step of the way – from crisis to stability. That means scaling outreach, growing Housing First, and designing services around the realities of people’s lives, including gender and trauma-informed support.
Health, Wellbeing & Opportunity
Homelessness is a health issue too. We’re tackling health inequalities, expanding therapeutic and employment support, and building partnerships that give people not just a place to live, but the chance to connect, grow and thrive.
A Voice That Drives Change
We’re turning frontline insight into influence. From women’s homelessness to co-occurring needs, we’ll challenge systems that don’t work and champion those that do, amplifying the voices of people too often left out of the conversation.
Strengthening Our Foundations
To go further, we’re investing in what makes change possible. That means growing our income, becoming a Registered Housing Provider, backing our people, and building the infrastructure to match our ambition.
Our Ethos
At the heart of our strategy is our commitment to go the extra mile for every Londoner we support.
We believe that, with the right support and environment, everyone can take control of their lives and shape their future, no matter what challenges they’ve faced.
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