London street showing Londoners and tourist, London red bus, Underground sign and theatre sign

Our strategy

Our five-year strategy, 2021-26, sees an evolution of our work, making the most of our collective experience, expertise and ambition. We focus on delivering four strategic priorities:

  • delivering urgent services to single Londoners experiencing homelessness
  • helping our clients on their journey to independence
  • developing new services that address unmet needs
  • influencing service design and system change.
Download our full strategy 2021-26 here

Our Ethos

At the heart of our strategy is our commitment to go the extra mile for every Londoner we support.

We believe that, with the right support and environment, everyone can take control of their lives and shape their future, no matter what challenges they’ve faced.

Read about our ethos
Two women hug in front mural of tree, showing mutual respect and love
homeless man in cap eats dinner and stares at camera

End homelessness in our city Every 7.5 minutes, a Londoner becomes homeless. This isn't okay. Help us change it. Donate today